Frequently Asked Questions
Can't find your answer here? Email support@ilvene.com and we usually reply the same day.
Turfline is a cordless 3-in-1 tool that works as a trimmer, edger, and mini mower, powered by a 650W brushless motor and two included 21V batteries.
Two 21V batteries, a charger, a 40-tooth saw blade, a metal blade, trimmer line, the wheel attachment, and the tools needed for blade changes.
5.64lbs, with a telescopic shaft and folding handle for easy storage.
Yes, swap in the metal blade or saw blade for tougher growth instead of the standard trimmer line.
Orders ship within 1-2 business days. You will get a tracking link by email as soon as it is on its way.
Yes, free shipping is included on every Turfline order at checkout, no minimum required.
Email support@ilvene.com as soon as possible. We can usually adjust an order before it ships.
Shipping options are shown at checkout based on your address. Email us if you do not see your country listed.
You are covered by our 30-day guarantee. Email support@ilvene.com and we will help make it right.
Email support with your order number and we will send return instructions and a prepaid label where applicable.
Manufacturing defects in the motor, battery, or shaft are covered. See our full Refund Policy for details.
All major cards plus digital wallets available at checkout. Everything is processed through Shopify's secure checkout.
Yes, checkout is fully encrypted and Ilvene never sees or stores your full card details.