Privacy policy
This Privacy Policy describes how Ilvene collects, uses, and shares information about you when you visit or make a purchase from ilvene.com
Information We Collect
Information you provide to us: contact information (name, email address, shipping address, phone number) when you place an order or sign up for our newsletter; payment information, processed securely through our payment provider (we do not store full card details); any information you share when contacting our support team.
Information collected automatically: device and browser information; IP address and general location; pages viewed, time spent on the Site, and referring pages, typically collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to process and fulfill your orders; communicate with you about your order, including shipping and support updates; send you marketing emails if you have opted in (you can unsubscribe at any time); improve our Site, products, and customer experience; prevent fraud and maintain the security of our Site.
Sharing Your Information
We share information with service providers who help us operate our business, such as our ecommerce platform (Shopify), payment processors, and shipping carriers; and with law enforcement or other parties when required by law or to protect our rights. We do not sell your personal information to third parties.
Cookies
We use cookies and similar technologies to operate our Site, remember your preferences, and understand how visitors use our Site. You can control cookies through your browser settings.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information. To exercise these rights, contact us at support@ilvene.com.
Children's Privacy
Our Site is not intended for children under 13, and we do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.
Contact Us
If you have questions about this Privacy Policy, email support@ilvene.com.