Shipping policy

At Ilvene, we want your Turfline to reach you quickly and reliably. Here's how shipping works.

Processing Time
Orders are processed and shipped within 1-2 business days of purchase. You will receive a confirmation email with tracking information as soon as your order ships.

Shipping Cost
Free shipping is included on every Turfline order at checkout, with no minimum purchase required.

Delivery Time
Once shipped, delivery typically takes [X-X business days] depending on your location. Exact estimates are shown at checkout based on your shipping address.

Order Tracking
You will receive a tracking link by email once your order ships. If you have not received tracking information within 2 business days of placing your order, please contact us at support@ilvene.com.

Shipping Restrictions
[List any countries/regions you do not currently ship to, or note "We currently ship to [list of countries/regions]."]

Lost or Delayed Packages
If your package appears lost or is significantly delayed beyond the estimated delivery window, please email support@ilvene.com with your order number and we will help track it down or arrange a resolution.

Incorrect Address
Please double check your shipping address at checkout. If you notice an error, contact us at support@ilvene.com as soon as possible; we can usually correct an address before an order ships, but cannot guarantee changes once a package is in transit.

Questions
For any shipping questions, email support@ilvene.com and we usually reply the same day.