Refund policy

We stand behind Turfline with a 30-day guarantee. If it does not earn a permanent spot in your shed, we will help make it right.

30-Day Guarantee
You have 30 days from the date of delivery to request a return or refund. To start a return, email support@ilvene.com with your order number and the reason for your return.

Eligibility for Returns
To be eligible for a return: your request must be made within 30 days of the delivery date; the item should be in the condition you received it, where possible (used items are still eligible under our guarantee, but heavily damaged or missing items may affect refund eligibility); you will need your order number or the email used at purchase.

How to Start a Return
Email support@ilvene.com with your order number and reason for return. Our support team will respond with return instructions, typically within one business day. Once your return is received and reviewed, we will notify you of the approval status of your refund.

Refunds
Approved refunds are issued to your original payment method. Please allow [X business days] for the refund to appear on your statement after approval, depending on your bank or card provider.

Damaged or Defective Items
If your Turfline arrives damaged or with a manufacturing defect, email support@ilvene.com with your order number and a photo of the issue. We will arrange a replacement or refund at no additional cost to you.

Warranty Coverage
Manufacturing defects in the motor, battery, or shaft are covered under this policy for the duration of the 30-day guarantee period. Normal wear and tear, misuse, or damage from improper attachment installation is not covered.

Non-Returnable Situations
[Note any exceptions here, e.g., items damaged through misuse, or final sale items, if applicable.]

Questions
For any questions about returns or refunds, email support@ilvene.com and we usually reply the same day.